Due to the bank holiday, bin collections during the week of 27 May will take place one day later than usual.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Eye Road - Kenton (Roadworks)

Bildeston Road - Offton
Castle Road - Offton
Chalk Hill Rise - Great Blakenham
Church Road - Battisford
Edinburgh Gardens - Claydon
Foxglove Avenue - Needham Market
Hadleigh Road - Somersham
Hargrave Avenue - Needham Market
Hascot Hill - Battisford
High Hall Road - Nettlestead
Jackson Way - Needham Market
Kirby Rise - Barham
Lilac Walk - Needham Market
Morris Way - Needham Market
Nettlestead Road - Baylham
Primrose Way - Needham Market
Rose Walk - Needham Market
The Tye - Barking
Tollemache Hall Road - Offton


Walsham Road (part of road) - Westhorpe (Road Closure)

Ipswich Road - East Bergholt
Ipswich Road - Stratford St Mary
London Road - Capel St Mary

Garden waste (brown bin)

Delays to garden waste collections scheduled for Thursday 23 May from properties serviced by a smaller collection vehicle

Athelington Road - Horham
Athelington Road - Southolt
Chickering Road - Hoxne
Cordys Meadow - Worlingworth
Fingal Street - Worlingworth
Horham Road - Athelington
Jessop Close - Worlingworth
Laburnham Close - Worlingworth
Maisies Meadow - Worlingworth
Manor Park - Horham
Mutimer Close - Worlingworth
New Road - Worlingworth
Newtown - Worlingworth
Old Mill Close - Worlingworth
Old Stores Close - Worlingworth
Park View - Worlingworth
Pipers Meadow - Worlingworth
Shop Street - Worlingworth
Smiths Close - Worlingworth
Stanway Green - Worlingworth
Stradbroke Road - Horham
Swan Road - Worlingworth
Willow Farm Meadow - Worlingworth
Willow Green - Worlingworth
Worlingworth Road - Athelington
Worlingworth Road - Horham

Business waste

Service up to date

Clinical waste

Service up to date


Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.