Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Brimstone Close - Thurston (Roadworks)
Gatekeeper Close - Thurston (Roadworks)
Holly Blue Way - Thurston (Roadworks)
Meadow Brown Way - Thurston (Roadworks)
Orange Tip Close - Thurston (Roadworks)
Peacock Place - Thurston (Roadworks)
Red Admiral Heights - Thurston (Roadworks)
Ringlet Close - Thurston (Roadworks)
Skipper Close - Thurston (Roadworks)
Small Copper Corner - Thurston (Roadworks)
Speckled Wood Close - Thurston (Roadworks)
The Channel - Flowton (Roadworks) Ammonite Drive - Needham Market
Badger Close - Needham Market
Badley Hill - Badley
Badley Walk - Badley
Belemnite Walk - Needham Market
Bradley Mill Way - Needham Market
Chalk Lane - Needham Market
Church Lane - Stuston
Church Road - Battisford
Deadmans Lane - Battisford
Dunford Way - Needham Market
Fairways - Stuston
Flint Drive - Needham Market
Green Lane - Syleham
Grove Lane - Mendham
Hollow Lane - Mendham
Hunters Lane - Mendham
Hunters Lane - Metfield
Jackdaw Close - Needham Market
Laxfield Road - Fressingfield
Leather Bottle Hill - Little Blakenham
Little Box Meadow - Little Blakenham
Little London - Combs
Loraine Way - Bramford
Ludgate Causeway - Eye
Metfield Lane - Fressingfield
Moats Tye - Combs
Needham Road - Stowmarket
Needham Road - Weybread
Park Farm Lane - Hoxne
Park Road - Combs
Poplar Hill - Stowmarket
Priory Close - Stradbroke
Quarry Avenue - Needham Market
Reading Green - Hoxne
Russet Gardens - Combs
Sand Martin Way - Needham Market
School Lane - Metfield
School Lane - Stuston
Somersham Road - Bramford
Somersham Road - Little Blakenham
Stowmarket Road - Badley
Tannery Road - Combs
The Common - Stuston
Tye Lane - Bramford
Valley Road - Battisford
Valley Road - Little Blakenham
Watering Road - Hoxne
Watermill Lane - Weybread
Webbs Close - Combs
Withersdale Street - Mendham |
Recycling |
Almshouse Green - Thorpe Morieux
Blacksmiths Lane - Thorpe Morieux
Brett Rise - Cockfield
Bridge Street - Alpheton
Bullswood Lane - Cockfield
Bury Road - Cockfield
Bury Road - Lavenham
Bury Road - Shimpling
Bury Road - Thorpe Morieux
Buttons Green - Cockfield
Chapel Hill - Brettenham
Church Lane - Cockfield
Cockfield Road - Thorpe Morieux
Crowbrook Cottages - Cockfield
Crowbrook Place - Cockfield
Dakings Lane - Thorpe Morieux
Earls Hall Road - Cockfield
Hill Green - Lavenham
Lavenham Road - Cockfield
Lavenham Road - Thorpe Morieux
Mackenzie Place - Cockfield
Millers Close - Cockfield
Old Stone Pit Way - Cockfield
Perrydown Lane - Cockfield
Smithwood Green - Cockfield
Stows Hill - Cockfield
The Green - Thorpe Morieux
The Tye - Alpheton
Thorpe Green Lane - Thorpe Morieux
Wash Lane - Thorpe Morieux
Whitethorn Ley - Thorpe Morieux
Willow Bridge - Cockfield
Windsor Green - Cockfield |
| Garden waste (brown bin) |
Rookery Lane - Walsham le Willows (Parked Vehicle)
The Green - Great Bricett (Roadworks) Amis Close - Stowmarket
Archer Drive - Stowmarket
Ash Street - Boxford
Beeching Close - Stowmarket
Binyon Close - Stowmarket
Blake Road - Stowmarket
Brett Drive - Stowmarket
Britten Avenue - Stowmarket
Broad Street - Boxford
Brooke Way - Stowmarket
Burns Drive - Stowmarket
Butchers Lane - Boxford
Byron Close - Stowmarket
Castlings Heath - Groton
Chaucer Close - Stowmarket
Cherry Tree Road - Stowmarket
Chilton Way - Stowmarket
Church Lane - Aldham
Church Street - Groton
Church View - Elmsett
Clubs Lane - Boxford
Cosford Road - Aldham
Daisyfield - Elmsett
Delius Close - Stowmarket
Durrell Road - Stowmarket
Eastward Place - Stowmarket
Eliot Way - Stowmarket
Ellis Street - Boxford
Fen Street - Boxford
Fitzgerald Meadow - Boxford
Flowton Road - Elmsett
Fuller Way - Stowmarket
Garrards Road - Elmsett
Golding Way - Stowmarket
Gowle Road - Stowmarket
Groton Street - Edwardstone
Groton Street - Groton
Hadleigh Road - Elmsett
Hall Road - Brent Eleigh
Hall Road - Stowmarket
Hazelwood - Elmsett
Hitcham Road - Kettlebaston
Holst Mead - Stowmarket
Homefield - Boxford
Ipswich Road - Aldham
Jarmain Road - Stowmarket
Keyes Close - Stowmarket
Kipling Way - Stowmarket
Ladbrook Close - Elmsett
Langford Close - Stowmarket
Lowry Way - Stowmarket
Manor Road - Elmsett
Margaret Road - Stowmarket
Masefield Road - Stowmarket
Newbolt Close - Stowmarket
Owen Way - Stowmarket
Oxenham Way - Stowmarket
Priestly Close - Stowmarket
Purcell Road - Stowmarket
Read Close - Stowmarket
Rules Yard - Boxford
Ruskin Close - Stowmarket
Sassoon Crescent - Stowmarket
Sawyers - Elmsett
Shakespeare Road - Stowmarket
Sheridan Close - Stowmarket
Snapes Lane - Brent Eleigh
Soames Close - Stowmarket
Sorley Road - Stowmarket
Spencer Way - Stowmarket
St Edmunds Close - Stowmarket
St Edmunds Road - Stowmarket
St Georges Close - Stowmarket
Thackeray Grove - Stowmarket
The Becketts - Stowmarket
The Causeway - Boxford
The Glebe - Brent Eleigh
The Street - Elmsett
The Street - Kettlebaston
Thomas Arne Close - Stowmarket
Tippett Avenue - Stowmarket
Turner Road - Stowmarket
Tynan Crescent - Stowmarket
Violet Hill Road - Stowmarket
Walton Close - Stowmarket
Whelp Street - Preston St Mary
Wordsworth Road - Stowmarket |
Business waste |
Service up to date |
Clinical waste |
Service up to date |
Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
